Discovery STEM Education TERMS & CONDITIONS
The following agreement allows you to know what can be expected from Discovery STEM Education and yourself when you book a place for your child with us. By making a booking with us you are agreeing to our terms and conditions as below. An activity refers to any service provided by us in return for payment by you.
YOU
By accepting this agreement we can be assured that you are: at least 18 years old, the legal guardian of the child, or children, you are making the booking for and legally capable of entering binding contracts.
BOOKING
All bookings will be confirmed once full payment has been made. Bookings made where part or no payment is made will be deemed as pending and no place can be reserved. Once full payment has been made the booking will be confirmed. Bookings for an After School Course can only be accepted if the child being booked on is currently a registered pupil at the school concerned.
We accept payment by Paypal. If we cannot accept your booking for any reason we will be sure to refund you in full as soon as possible. Children must be the age stipulated for the day they are attending.
CANCELLATIONS
If you need to cancel your booking with us then please let us know by email as soon as possible: info@discoverystem.org.uk. As we can only take a limited number of children, cancellations can mean that other children have missed out on a space, and can also affect our staffing levels.
The following charges will therefore apply:
Within 7 days of the start of a scheduled activity or where the booking is for a block of activities, no refund will be given.
7 to 21 days before the day you have booked you will receive a 50% refund.
3+ weeks before an activity starts you will receive the full refund less any booking fee.
In extreme and very unfortunate circumstances we may need to cancel an activity or block of activities. In this situation we will do our best to give at least 14 days notice and you will be refunded the full amount for the days cancelled. Refunds will be made via the same method of payment you used whilst booking.
If an online course is booked we will send the zoom link to the email address from the booking at least 2 hours before the session is due to start. If a parent is unable to access the zoom meeting for any reason other than an incorrect link being sent from Discovery STEM Education no refund will be made.
PRICING
The cost of our activities we provide will be displayed clearly on our website.
If there is a clear error in the displayed prices on our website or any marketing material please let us know.
We unfortunately will not be able to provide you with our services at this incorrect rate and you will be asked to pay the difference to fully confirm your booking.
AVAILABLE ACTIVITIES AND DATES
We always make sure that our website and advertising reflects our activity programme. However, inevitably, the availability of certain activities is dependent on the weather, venues and other circumstances outside of our control. We will do our best to inform parents of any restrictions or changes.
ACTIVITIES AND SAFETY
Ensuring the safety and care of all children on activity with us is a fundamental priority, and this includes a thorough, on-going risk assessment process for all activities. By accepting this agreement you give consent to your child taking part in a variety of activities, as stated on our website, and that participating in any of wear, warm and sensible clothing along with a light and suitable rucksack for snacks and packed lunch as needed.
SPEED LIMITS
You agree to observe our site speed limit of 5mph
PHOTOGRAPHY AND VIDEO
We take photos and video footage of activities. These may be used in promotional materials and also sent to you. Please let us know if you would not like photography of any kind to be taken.
DROP OFF AND PICK UP
When dropping off your child each morning you will be asked to give the names of the children you are dropping off. If the person collecting is different to the person that dropped off, then their name must have been provided to us by the person dropping off and a photpgraphic form of identity may be requested.
We cannot provide cover for late pickups. If a child is not collected at the scheduled end of an activity we reserve the right to refuse further bookings. We may also apply late pickup charges equivalent to the pro-rata cost of the activity + £15
HEALTH, SAFETY & BEHAVIOUR
We need to know the requirements of our children so that we can provide the best possible service and care for them. To enable us to do this please ensure that you provide us with all the information we need (Medical Records, Behavioural Records, details of any medication taken, learning difficulties, special needs, etc.). In order for all students to stay safe, enjoy and learn in our sessions it is important that they are considerate of others and listen to instructions.
If we deem your child too ill to attend, especially where we feel their illness may be contagious, we reserve the right to send them home or cancel their booking. No refund will be offered in this case.
Children should wear sunscreen in the Summer. Please let us know if your child might have any reaction to using sunscreen.
FIRST AID
In the event of an accident a staff member will administer first aid and, if necessary, call the emergency services.For those prescribed an adrenaline auto-injector (i.e. Emerade, EpiPen, Jext), please ensure you note this on the booking form. In accordance with government healthcare recommendations, your child should have access to more than one device on activities. Parents must meet the Lead First Aider on arrival to discuss your child’s allergies and medication administration.Please do not bring nut containing foods where packed lunches are required for whole day activities. All essential medication, including all adrenaline auto-injectors, must be handed in to the lead first aider each morning for checking and for the appropriate form to be completed. Adrenaline auto-injectors, once checked in, will be lookedafter by your child’s Group Leader so that they are with your child at all times.
If any medication is not clearly labelled with the child’s name or is out of date then your child will not be able to stay until the correct medication is handed in to us.
INSURANCE AND LIABILITY
We hold both Employer’s and Public liability insurance. We do not accept any liability for personal injury or sickness, or the death of any person, unless directly caused by the proven negligence of the company or its staff. We can not take responsibility for the loss or damage of any items of personal property brought. Our insurance does not cover personal items. We encourage all parents and guardians to have appropriate insurance in place for personal injury, personal possessions and booking insurance with regard to their child’s attendance on one of our activities.
BEHAVIOUR AND EXCLUSION
We always use positive behaviour management strategies to reward and reinforce appropriate behaviour and will never use negative approaches to behaviour management. Where appropriate, we will discuss behavioural concerns with parents/guardians at the end of sessions with a view to working together to ensure a positive experience for all. If a child’s behaviour begins to impede the enjoyment and or safety of other children on an activity, this will not be tolerated. Any negative behaviour, e.g. bullying, aggression or disruption, will be dealt with according to our teacher training schedule. Children displaying these behaviours repeatedly may be excluded from activities and/or camps. No refund will be given for the day of exclusion and any further days booked. We will do everything possible to work with students and parents/guardians to promote positive behaviour, but reserve the right to exclude students from sessions if their behaviour is likely to endanger themselves or anyone else, or if they are persistently negatively impacting the learning or enjoyment of others. In such situations we may phone the emergency contact number provided, to request that a child is collected from a session. Refunds cannot be offered for excluded students.
Any negative behaviour from parents/guardians or failure to adhere to the terms and conditions will result in the parent being asked to leave with their child and no further bookings will be accepted.
LOST AND PERSONAL PROPERTY
Please do not allow your children to bring expensive belongings to camp, for example any electronics. Please ensure that those items children do bring to camp are clearly labelled with the child’s full name. We encourage parents and guardians to check their child’s belongings at collection each day. We accept no liability for loss or damage to any property belonging to a child, guardian or staff member.
PARENT FEEDBACK AND COMPLAINTS
Our aims are to provide the highest quality educational activities. Your feedback can really help us to do this so please email us with any thoughts. We take complaints seriously and these are always referred to senior staff members. Please inform us as soon as possible of any concerns so that we can follow them up immediately. If you have complaint please direct it to info@discoverystem.org.uk.
WRITTEN COMMUNICATIONS
Please email us at info@discoverystem.org.uk or write to us at Discovery STEM Education, Kelham Island Museum, Alma Street, Sheffield S3 8RY
NOTICES
All notices given by you should be done so via email or post. All notices given by us will be done so via our website, email or via the postal address you provide when booking.
ROBOT PACKAGES
TERMS AND CONDITIONS APPLICABLE TO CONSUMERS
A consumer is an individual not acting for the purposes of his or her trade, business or profession. Consumer Terms are governed by the Consumer Rights Act 2015 and the Consumer Contracts Regulations. The rights you have under these Consumer Terms are in addition to and do not affect the statutory rights and remedies you have under applicable consumer protection law. In the event of conflict between these Consumer Terms and applicable consumer protection law, your statutory rights under applicable consumer protection law shall prevail.
These terms and conditions govern the sale of educational packages (course plus kit) by Discovery STEM Education directly to you only. Please note that Discovery STEM Education does not accept liability for any losses or damage incurred by any business, trade, craft or profession carried on by you or any other person using Product(s) and/or Services purchased under these Consumer Terms.
Order and Acceptance
You may place an order for educational packages directly with Discovery STEM Education online only. The placing of an order by you represents your offer to buy subject to these Consumer Terms. Please note that the Contract between you and Discovery STEM Education is formed only when Discovery STEM Education accepts your order as indicated by delivery of the relevant item(s) to you.
Any Products and/or Services forming part of your order which are not detailed in the Discovery STEM Education Order Confirmation do not form part of that Contract. If you notice any inaccuracies or errors in your Order Confirmation, you must contact Discovery STEM Education promptly upon receipt, and ideally immediately, so that Discovery STEM Education has an opportunity to correct any mistake or clarify any misunderstanding before commencing delivery/performance.
Discovery STEM Education may make minor changes to the specification of the Product you order if for example there is a scarcity of a particular component or for any other reasonable grounds notified to you. Any such minor change will be to at least an equivalent or better specification and will not adversely affect the material functionality or performance of the Product or performance of the Service. Any such change will be set out in your Order Confirmation. If you notify Discovery STEM Education of your acceptance of any such minor change to your order, or subsequently accept delivery of items listed in the Order Confirmation that are subject to a minor change, and use them (or unseal the Software delivered to you), this conduct will constitute acceptance by you of the minor changes in the order.
If Discovery STEM Education is unable to fulfill your order, Discovery STEM Education will notify you, and any payment received by. Discovery STEM Education will be promptly returned. Discovery STEM Education requires payment in full prior to delivery/performance, and will suspend delivery and performance until full payment is received. The price to be paid by you will be set out in the Order Confirmation.
Delivery, Ownership and Risk
The place of delivery and estimated delivery date of Product(s) and/or Services will be stated on the Order Confirmation. If the estimated delivery date cannot be met, then Discovery STEM Education will notify you with a revised estimated delivery date. If delivery is not made within 30 days from the original date of your order and you have not subsequently accepted delivery or agreed to a delivery date outside the 30 days, you may cancel your order without charge and obtain a full refund.
It is important that you examine the Product(s) carefully upon delivery. If you discover that anything listed in your Order Confirmation is missing, incorrect or damaged, you will promptly notify Discovery STEM Education by email at info@discoverystem.org.uk. This will give Discovery STEM Education the opportunity to suggest an appropriate solution, which may include a price refund, replacement, or repair services.
Once Discovery STEM Education delivers Product(s) to you (or your representative) you will take on risk of damage to or loss of the Product(s)
Ownership of Product(s) will pass to you once Discovery STEM Education receives payment in full, or when Discovery STEM Education delivers the Product(s) to you (or your representative), whichever is later.
Cancellations, Returns and Refunds
You may cancel your order and return the items purchased to us by giving us notice of cancellation up to 14 days after the date of delivery to you. You may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice of cancellation. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you. This does not affect your rights in the event there is any problem with the goods.
To exercise your right to cancel, you may inform us of your decision to cancel by email (info@discoverystem.org.uk). You must return goods with all components. Unless we agree a return by a carrier nominated by us, you will be responsible for any damage incurred in transit. Return freight costs are payable by you but we must return the basic cost of original delivery to you (if you selected a premium delivery then the basic delivery cost remains payable). Discovery STEM Education has the right to deduct from the value of your refund If the product is not returned in an unused condition. Once a period of 14 days after delivery has elapsed and unless Discovery STEM Education agrees otherwise, you do not have a right to give notice of cancellation and then the subsequent return of your order.
Following cancellation, subject to the conditions above, we will refund you the price paid for the cancelled order (or part of the order cancelled). Where you cancel the entire order, we will also refund the standard delivery charges (or an amount equal to the standard delivery charges if you elect to use a more expensive delivery method) paid. Where you cancel part of an order, we will not refund the delivery charges. We will pay the refund within 14 days after the day you notified us to cancel your order, where you have not received the goods; or we receive the goods you returned to us, where you are in receipt of the goods; or you provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them. We will refund you using the same means of payment as you used to pay for your order or purchase. For Paypal purchases we will provide you with a refund or customer credit (at your option). We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.
Faulty Goods Where the goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery but we ask that you allow us to nominate the carrier. Your right to return goods in these circumstances is governed by the Consumer Rights Act 2015. Without prejudice to your right to cancel orders generally, if you have notified us of a problem with the goods within 30 days of delivery or collection, you have a right to reject the goods and receive a full refund, or alternatively we are happy to provide a replacement. If an item develops a fault after 30 days following delivery or collection, we may offer a repair or replacement of the item, or offer a price reduction or refund.
Software
Third Party Software is subject to software license agreements. These agreements are applicable are provided with the software media, or at Product start up, or when software is downloaded or activated. You must comply with the license conditions for any Third Party Software supplied to you, and you must not: (i) copy or make a back up copy, adapt, licence or sublicense, sell, assign, or otherwise transfer or encumber the software; or (ii) exceed any criteria stipulated in any Services Description and/or software licence agreement.
Limitation of Discovery STEM Education Liability
The Products are supplied only for use in a domestic, non commercial, non research environment in a manner which is consistent with the specification, functionality and service standards described in the Product Description. Discovery STEM Education shall not be liable for losses relating to any business of yours, such as lost revenue, income or profits, lost data or business interruption.
You must take reasonable care of the Products and use them in accordance with user instructions/ product information supplied. You must also take all reasonable steps to prevent data loss, by installing protection against virus damage, and keeping back up copies of important data on separate media. Neither you nor Discovery STEM Education will be liable for any delay or failure to perform its obligations under these Consumer Terms if such delay or failure is caused by an event or events beyond its reasonable control, such as for example and without limitation: third party strike action, terrorism, war, natural disasters, severe weather, unforeseeable manufacturing or transport disruption affecting suppliers.
Law and Jurisdiction
If the place of delivery of the Product(s) and/or Services is: in England or Wales, the Contract is governed by English law, and the courts of England and Wales shall have exclusive jurisdiction in relation to the Contract; in Scotland, the Contract is governed by Scottish law, and the courts of Scotland shall have exclusive jurisdiction in relation to the Contract; in Northern Ireland, the Contract is governed by the laws of Northern Ireland, and the courts of Northern Ireland shall have exclusive jurisdiction in relation to the Contract.